Refund policy

Return Policy

At Centro Telas PR, we are committed to offering quality products and reliable service. Below is our return policy:

1. Product Inspection Before Shipment

All of our products are carefully inspected and verified before they are shipped. We guarantee that the items sent are in perfect condition and meet the specifications requested.

2. No Returns for Correctly Shipped Products

Once a package has been shipped and delivered correctly, we do not accept returns or refunds. This includes:

Products delivered to the correct address with the agreed details.

Items received in good condition at the time of delivery, with no visible damage to the package or product.

3. Review Information Before Shipping

We strongly encourage you to double-check all details of your order (address, name, phone number, etc.) before confirming the shipment. Once the package has been shipped, we will not be able to make changes or process returns for errors in the provided information.

4. Exceptions to the Return Policy

We may consider a return in the following cases:

Defective Products: If the product arrives with a factory defect or damage that is not caused by shipping or handling, please contact us within 5 business days of receipt to arrange for a return or replacement.

Shipping Errors: If you receive an incorrect product or one that is different from what was ordered, please notify us within 24 hours of delivery to arrange for a return or refund.

5. Return Process

If your request qualifies for a return, please follow these steps:

Notification: Contact our customer service team via [email/phone] to inform us about the issue.

Evaluation: Our team will review the case, and if applicable, we will provide you with instructions for the return.

Replacement or Refund: Once the returned product is received, we will process a replacement or refund as applicable.

6. Return Conditions

The product must be unused, in its original packaging, with all tags and accessories.

If the product has been opened, used, or damaged by the customer, we cannot accept the return.

7. Return Shipping Costs

The return shipping costs will be the customer's responsibility, unless the product is defective or there was an error in the shipment.

8. No Cash Refunds

We do not issue cash refunds. If a return is approved, the refund will be issued via store credit or a voucher for future purchases, as agreed with the customer.

9. Exclusions

Returns or refunds are not accepted for:

Customized or made-to-order products.

Items purchased during clearance sales or special promotions.

10. Policy Changes

We reserve the right to modify this return policy at any time. We recommend reviewing our policies periodically to stay updated on any changes.